Reputation

Show rating breakdown
2,606 reviews
  • 2 profiles
  • 12 categories
Average star rating
4.5
Serving customers since
2006

Profile Name

Star Rating

1915
544
90
27
30

Reputation Reviews

Review Filters
Profile Name
Star Rating
1915
544
90
27
30
Verified User in Construction
UC
Verified User in Construction
Mid-Market (51-1000 emp.)
06/09/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Good program, easy to use, lack of innovation, limited functionality

Haven't come across anything new, perhaps there are enhancements but not aware of them. Wonder if there is a distribution list/newsletter for new features.
DM
Dean M.
Mid-Market (51-1000 emp.)
06/09/2026
Validated Reviewer
Verified Current User
Review source: Organic
Incentivized Review

Reputation.com is very proactive with new features and open to feedback from users.

The AI Answer Engine has become a powerful source in tracking our GEO efforts in searchability across AI platforms. The Reputation Score X algorithm has been updated to remove reviews from platforms such as Yahoo Local (this platform was not helpful in reflecting meaningful reviews).
Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
06/09/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Great review data platform

I think the rep could reach out more than they do to check in. Our other platforms and 3rd parties reach out monthly just to see if there's anything they can help with and I just think that's nice just in case something does come up or if there's something new to know, i appreciate being thought of enough to keep in the loop with new and improved tools and updates to the platform overall.

About

Contact

HQ Location:
San Ramon, CA

Social

What is Reputation?

Reputation has changed the way companies improve their customer experience (CX) through customer feedback. Our platform translates vast amounts of solicited and unsolicited feedback data into insights that companies use to learn from and grow – including CX, Operations, and much more. We refer to this process as Reputation Experience Management, a category we created.

Details

Year Founded
2006
Website
reputation.com