Replicant
45 reviews
- 1 profiles
- 5 categories
Average star rating
4.7
Serving customers since
2017
Replicant Reviews
IF
Verified User in Financial Services
Replicant has an incredible product!
The customer service we receive from Replicant is outstanding! They are quick to reply to tickets and always willing to help us find a solution to any problem.
SM
Shaun M.
Professional, educational, and collaborative implementation
The Replicant team was well-organized, responsive and attentive to our feedback/concerns. The project management team helped educate us on the Thinking Machine learning model and guided us through the implementation phases, so we knew what to expect and how to amend our call flows and scripting. Weekly sprints and analytics monitoring helped to make data driven decisions and implement changes relatively quickly.
TD
Tom D.
Replicant for the Win!
Replicant was able to deliver two different projects faster than we expected for us in under 8 weeks handling our after-hours volume, eliminating excess costs, and helped us scale our contact center operations for our open enrollment season. With Replicant, we're able to handle more calls with less people and still deliver the same conversion rates
About
What is Replicant?
Replicant offers a conversational AI platform that automates customer support interactions with lifelike voice assistants, helping businesses reduce response times and improve customer satisfaction.
Details
Year Founded
2017
Website
www.replicant.ai