Replicant has been nothing but professional and also VERY patient with us over the course of our relationship. From the first meeting, they provided us with the resources and information needed to make a decision on if we should utilize their technology. It took us a long time to get to a place where we were ready to finally move forward. But, at no point were they pushy, annoyed, or frustrated with us. (They probably were but NEVER showed it to us!) They tailored their experience to exactly what we were looking for and after we signed the contract they continued their focus of customer service through being there every step of the way in the implementation of the product. They even created custom reporting and self-service abilities that are very easy to use. We are excited about the early results of the experience and look forward to seeing how it continues to help our business!

The Replicant team manages everything at each phase of the project. After implementation, they continue to analyze their Thinking Machine's performance to find ways to improve efficiency, intuitiveness, and helpfulness. We love working with these experts, and we've saved a good deal of money by using their technology.

We trust this product to answer our calls. The thinking machine is customizeable, and the reporting is top notch - we almost have too much data to pour over. The support team is very responsive when we submit a ticket in and we have regular weekly calls with our representative to discuss the product and enhancements. Overall we've been very impressed with the product and the team at Replicant.