Replicant's implementation of conversational AI is one of the best in this segment. It immediately helped us to improve our IVR experience and customer engagement to authenticate and understand intent there by helping us to streamline our call routing and day to day operations. Integrating with replicant is easy and seamless. Replicant team is always willing to go the extra mile to make sure we get the best out of the implementation and also have a better montenization towards ROI. CSM team partnership has been key for us to continue to expand our integration with replicant.

Though Replicant staff members (at all levels) who were involved with our project NOT familiar with the paratransit operations, they were able to work with us to learn the business very quickly. That proactive approach and taking the time to learn/undertand helped us to go live as scheduled.

The ability to allow customers to be independent and free up our agents.