Replicant uses normal conversation to intake an order from a member which frees up my agents to handle more difficult calls. All this at a lower cost than that of an agent. For members that complete their request through Replicant, we experience a higher Overall Satisfaction score than an order put through our app or chat bot. They are also very responsive to our support request.

Replicant allows us to handle simple transactions seamlessly while giving time back to our employees to work on more complex interactions.

While there are many companies offering quality AI solutions for automation, Replicant is leading the charge in the contact center and customer experienceindustry! With their singular focus on contact centers/customer experience you are partnering with experts in AI Conversational Thinking Machine & LLM's as well as industry experts in contact center operations. This combination of expertise leads to a custom tailored solution for your business needs. From project scoping, through implementation, all the way to go-live Replicant provides a team of support that makes the process seamless. Since using Replicant we have seen an increase in customer satisfaction, a decrease in costs and an increase in agent retention rates.