I like how easy Puzzel CX Platform is to use. It’s simple to understand. I can use previous weeks to get an average when forecasting, update forecasts if needed, and understand how much FTE is needed. I can change holiday allocations depending on what percentage I’d like off. It also helps me see how many agents we need for upcoming weeks and schedule for higher placements, while agents can see their upcoming meetings and schedules.

Fully integrated suite of features, that excel both as a combination and as stand-alone products

I use Puzzel CX Platform for handling incoming calls to our multiple law firms and appreciate having everything in one place. From a management perspective, the availability of data has been invaluable, helping us ensure consistency, see trends in service, and aid in people development. It is pivotal in keeping us informed about team communications, reducing interruptions, and speeding up the process for clients. The initial setup was positively received by the team, and it was generally not as intimidating as expected, even though the systems differed significantly.