What I like best about Puzzel CX Platform is the flexibility. I work quite a lot with the platform, and I really like that there are so many possibilities for adapting queues, routing and the overall setup to different business needs. Once you get to know the platform, you can manage and adjust a lot yourself, which I really appreciate. I’ve also had a very positive experience working with Puzzel and their support whenever we’ve needed help with more complex setups.

Covers our needs, works as intended and the setup is easy to change when needed

I appreciate that Puzzel gives us the ability to manage and develop a lot on our own. There is a lot of functionality available, which is a major strength of the platform. Sometimes it can take a bit of digging to find the right setting, simply because there are so many possibilities, but overall the flexibility is something I really value. I would also like to highlight the support team, who are consistently quick to respond and very helpful when needed.