Puzzel

Show rating breakdown
4.5 out of 5 stars
172 reviews
  • 1 profiles
  • 14 categories
Average star rating
4.5
Serving customers since
Products
Reviews
About
Products
Reviews
About
Profile Filters

All Products & Services

Product Avatar Image
Puzzel CX Platform

172 reviews

Puzzel's cloud-based contact centre encompasses leading mobile messaging and mobile payments to deliver a flexible and customisable customer interaction platform to meet the needs of today's omni-channel and mobile environments.

Profile Name

Star Rating

125
41
3
1
2

Puzzel Reviews

Review Filters
Profile Name
Star Rating
125
41
3
1
2
Verified User
G
Verified User
Small-Business (50 or fewer emp.)
10/21/2026
Validated Reviewer
Review source: Organic

Easy to Use, but Slow Contact Search and Clunky Email UI

|Puzzel CX Platform
I find Puzzel CX Platform easy to use, and the initial setup was relatively easy.
Petter O.
PO
Petter O.
Account Manager Key AccountMid-Market (51-1000 emp.)
10/21/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Perfect Overview for Agents and Admins, Boosting Response Time and Satisfaction

|Puzzel CX Platform
You have a perfect overview, both as an agent and admin. Better response time and customer satisfaction
Jasper B.
JB
Jasper B.
Mid-Market (51-1000 emp.)
10/21/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review
Translated Using AI

Clear overview, but limitations and extra costs surprise

|Puzzel CX Platform
I find the overview clear: I know what I have with the application and often where I can find things. The implementation process is also well supported online.

About

Contact

HQ Location:
Alna District, Oslo

Social

What is Puzzel?

Puzzel's customer-centric CX ecosystem helps organisations like yours deliver efficient and delightful interactions. Every time.

Details

Website
www.puzzel.com