Maqsam
100 reviews
- 1 profiles
- 6 categories
Average star rating
4.7
Serving customers since
2019
Maqsam Reviews
AR
Verified User in Retail
Arabic-Native Call Routing Built for GCC Contact Centers
Maqsam was the first Arabic-native call routing system I worked with, and that alone made a significant difference in how we operate across GCC markets. What stood out most was how well the platform understood the regional context from Arabic IVR flows to local number management across UAE, KSA, Kuwait, Bahrain, Oman, and Qatar.
Beyond that, the API capabilities were a real advantage being able to pull call data programmatically allowed us to build custom monitoring and reporting systems directly on top of Maqsam's infrastructure. The call analytics and agent performance visibility also gave us the foundation to track inbound volumes by queue and country, which was critical for our daily CS operations. Overall, it's a platform that genuinely fits the GCC contact center environment in a way that generic global tools simply don't
ES
Ezz Eldin S.
Sales Account Management | Driving Sales and Operational EfficiencyFR
Faizan R.
Mobile App Excellence with Auto Transcription, Lags on Web Version
I really appreciate the mobile app from Maqsam. It makes it super simple for me to get in touch with my leads on the go, just like making a regular phone call without feeling like I'm using an external app. The auto transcription after calls is fantastic, too. It helps me map exact call details directly to my CRM and also allows me to send the data to AI for further analysis. This functionality provides me with more valuable insights. The initial setup was quite easy, thanks to their detailed guidance and the support from their representative. They also offered some free minutes to test the system, which was helpful.
About
What is Maqsam?
Maqsam is where Arabia’s most loved businesses turn customer service into a delight, with solutions that are simple to use and ready to scale. We built this platform, rich with culturally intelligent features and powered with a natively Arabic AI agent, to help our clients connect, listen, and deliver exceptional service, one conversation at a time.
Details
Year Founded
2019
Website
maqsam.com