Maqsam
108 reviews
- 1 profiles
- 6 categories
Average star rating
4.7
Serving customers since
2019
Maqsam Reviews
NP
Narender P.
Effective Dialing Tool with Seamless Usability
I like that Maqsam is great for making international calls easily without the hassle of selecting country codes. The call quality is smooth and properly audible, and the app's configuration makes dialing straightforward. I also appreciate Maqsam’s recording feature that allows me to listen to calls I've missed. The setup is super easy, just requiring a login and microphone access. The transcript feature is fantastic for reading through calls, and it integrates well with Joe CRM and Freshdesk, which adds more value. Overall, I very rarely face issues with it.
G
Verified User
Intuitive, Reliable Solution for Client Communication
I use Maqsam to call my clients worldwide, and I find it very easy and quick to use. I like the friendly interface, which is just very easy to navigate through. Automatic call recording is a great feature, as well as the call logs being updated in real-time. It's easy to sort out the calls inside folders and with no glitches or problems, it's just overall a good software. Also, the initial setup was easy, and it really saves me time, which is important for my job.
AR
Verified User in Retail
Arabic-Native Call Routing Built for GCC Contact Centers
Maqsam was the first Arabic-native call routing system I worked with, and that alone made a significant difference in how we operate across GCC markets. What stood out most was how well the platform understood the regional context from Arabic IVR flows to local number management across UAE, KSA, Kuwait, Bahrain, Oman, and Qatar.
Beyond that, the API capabilities were a real advantage being able to pull call data programmatically allowed us to build custom monitoring and reporting systems directly on top of Maqsam's infrastructure. The call analytics and agent performance visibility also gave us the foundation to track inbound volumes by queue and country, which was critical for our daily CS operations. Overall, it's a platform that genuinely fits the GCC contact center environment in a way that generic global tools simply don't
About
What is Maqsam?
Maqsam is where Arabia’s most loved businesses turn customer service into a delight, with solutions that are simple to use and ready to scale. We built this platform, rich with culturally intelligent features and powered with a natively Arabic AI agent, to help our clients connect, listen, and deliver exceptional service, one conversation at a time.
Details
Year Founded
2019
Website
maqsam.com