I have used LetterAI now at 2 different organizations. I took a 9-month hiatus and am blown away at how far it's advanced since I last used it. Letter has gone from a nice up and comer to an Enterprise-Ready platform which can help you eliminate your tech debt of LMS, CMS, Role Play, Deal Rooms and more. The User Experience has received a complete overhaul, shifting from a backend-heavy admin focus to a fast, seamless, and user-centric interface. This usability upgrade is massive for adoption. The pace of innovation is also a standout. I’ve watched the AI Role Plays and AI Avatars advance rapidly, becoming incredibly realistic and effective. Most importantly, the AI Copilot makes the platform truly interactive for reps; instead of just consuming static content, they have an "always-on" coach that provides personalized answers instantly. It transforms training from a passive requirement into an active, guided experience.

The AI coach is just great for sales enablement and a great tool to have as an ID. There other features that are also helpful in the day to day work, like dubbing videos and team calls, using the avatars to create short videos or creating the course outline/content. The support has been outstanding - high touch support. Also, they are responsive to feature requests and they have a clear roadmap.

I love the team at Letter AI; they are second to none and incredibly responsive, helping us with requests at the drop of a hat. The platform is very AI forward and integrates AI into everything they do, which allows us to create trainings 10x faster than we would otherwise and helps us work more efficiently. I really appreciate how easy the setup was, integrating effortlessly with tools like SharePoint, Aprimo, and OneDrive, making our workflow smooth and streamlined.