Lang.ai is very helpful in organizing an organization. I really do appreciate the feature that they automatically tag the tasks to the employees. Compared to its competitors, Lang.ai is easier to understand and use.

Lang has really helped our support team be more efficient overall. We utilize Lang to include internal notes and standard operating procedures in tickets automatically, send automatic replies to customers for standard two-touch tickets, get quantitative insights on what our customers are saying and more. On top of that, the team is amazingly supportive. Our customer success manager, Brianna, is always there to help out when we have questions and the rest of the team has been amazing at getting us onboarded and set up for success.

Lang automatically categorizes and structures our support data giving our team a complete view of what our customers are asking across all of our customer support channels. We had it up and running for our initial use case on day 1, with little to no fine-tuning required. The automation features like smart routing and prioritization save our team a ton of time because they no longer have to deal with administrative tasks when tickets come in and can simply start helping our customers, substantially decreasing our ticket handle time. In addition, I can quickly source Fan feedback insights to include in our client business reviews without burdening the support reps directly.