Lang.ai is the best tool I have found for both Customer Support *and* Product. I recommend them to everyone I know, and as I always tell them: it's useless to use Zendesk without Lang. We're a young company, and at first, I thought we might be too small to get sufficient ROI out of their product. I couldn't have been more wrong. First, their incredible auto-tagging (and therefore improved auto-responding) freed up our support agents to focus on the things that matter most. But perhaps even more importantly, the data we get from that better tagging structure is helping us better inform our prodcut roadmap, and keeping the company more responsive to customers than ever before.

It is very easy to navigate and user-friendly.

It helps work to be efficient which gives opportunity to assist more customers. It also give efficient results in clients end since ti saves time and improve productivity.