Intermedia Unite allows our team to communicate seamlessly through physical desktop phones, mobile apps, and PC apps. This makes it easy for remote staff to stay reachable even when they’re not in the office, without needing to use their personal number. When someone steps away from their desk, the mobile app effectively acts as an extension wherever they have cell service, so they can still take calls and stay connected. So far, the system has been reliable and dependable. The texting feature has also been very helpful, since it lets our staff communicate with clients and partners without having to share personal cell numbers or purchase cell phones for employees who engage with clients. The mobile and PC apps are easy to use, and were very easy to train staff on use. The wide array of features has offered us a better product at a competitive price point. The integration with our office apps is also helpful, and the AI transcripts of voicemails is fairly accurate.

I really like how simple Intermedia Unite is to use, especially for someone who hasn't used it before, like a new speaker. It's super easy to use and doesn't cause confusion among our varied speakers. We offer a lot of webinars over the course of a year, all with different speakers, and this makes Intermedia Unite a very simple platform that's easy to train amongst a large group of people. We've used a lot of different platforms, but Intermedia Unite was the cleanest and easiest. It was fairly easy right from the get go, and there's not a whole lot to it, making it very easy to get started.

I love the integration of Intermedia Unite with the Unite app as it works seamlessly with our desktop phones. The feature that syncs voicemail messages from our desktop phones to our smartphones is incredibly handy as it allows us to answer calls in real-time, even when we're not in the office. The initial setup was very easy, and everything works seamlessly. I wouldn't change a thing.