NGNCloudComm

21 reviews

NGNCloudComm was first launch in 1995. True omnichannel with AI, voice, SMS text, email, chat, video and social media engagement. Full Inbound, full outbound (predictive dialing, preview dialing…), IVR, and much more. Build powerful IVRs with simple drag and drop interfaces with intelligent scripting and business rules. Reports, Voice Recognition, Compliancy, Agent Performance, Recordings... Deployment options include Public Cloud (Azure/Google/AWS/Etc.), On-Premise or Hybrid models without any lost functionality between models. Can your Contact Center do all of this? - Do your agents have to login to more than one system to handle different communication channels? - Are you able to monitor your agents desktop and call audio as needed in real time? - Do you have confidence that your outbound calls are in compliance with changing state by state laws? - Determine instantly who are your best agents and which agents need some training? - and more... If you can imagine it, NGNCloudComm can do it. Grupo NGN has the answers to all of these questions.