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Grupo NGN

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4.9 out of 5 stars
21 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.9
Serving customers since
2014

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Star Rating

21
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Grupo NGN Reviews

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BT
Brian T.
05/17/2023
Validated Reviewer
Verified Current User
Review source: Organic

A solid and reliable platform for Contact Centers

|NGNCloudComm
NGNCloudComm is a diamond in the rough. The included features and functionality are second to none. Most "modern" systems do not include things like Contact Center scripting, etc. but NGNCloudComm does! NGNCloudComm has arguably the best outbound dialer on the market, with a fantastic predictive algorithm and legal compliance modes. The inbound channel capabilities are competent and easy to use, and the blending among channels works flawlessly.
SG
Steve G.
05/17/2023
Validated Reviewer
Review source: Organic

Excellent Product and customer service

|NGNCloudComm
NGN customer focus, while providing a solid contact center product that works seamlessly, has been instrumental in making our company more productive. The administration and ease of use makes it convenient to deploy and manage. We have found that when we need help or customer service, they are quick to respond and resolve any issues or concerns. We would recommend NGNCloud.
ZM
Zach M.
12/28/2022
Validated Reviewer
Verified Current User
Review source: Organic

User-friendly and excellent customer service

|NGNCloudComm
NGNCloudComm offers an incredibly versatile system to conduct business and manage operations. In addition, anytime there is an issue, they have always been helpful in resolving any issues and educating on how to avoid those going forward, if not taking action on their end to prevent further issues.

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HQ Location:
Coral Springs, Florida

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What is Grupo NGN?

Grupo NGN Inc is a provider of advanced contact center software solutions designed to enhance customer service and communication capabilities for businesses. Established to cater to the needs of diverse industries, Grupo NGN’s offerings include inbound and outbound call center management tools, customer interaction analytics, and omnichannel support systems. The company’s solutions are aimed at improving operational efficiency, enabling seamless customer interactions, and optimizing workforce productivity.

Details

Year Founded
2014
Website
grupongn.com