Grupo NGN
21 reviews
- 1 profiles
- 3 categories
Average star rating
4.9
Serving customers since
2014
Grupo NGN Reviews
IS
Isaac S.
One of a Kind
I used this product for over 20 years and was always able to use it as a competitive edge over other BPOs. No product is as flexible, scalable, and manageable in-house than this solution!
ZS
Zach S.
Excellent product + great customer service
NGNCloudComm has allowed us to condense communication channels into a singular solution all while allowing us to work with the Grupo team on customizing back-end features specific to our business needs. Also, the removal of our old physical phones provides efficiency to our agents and streamlines our operations. As mentioned, we love the product, but the customer service team and support have been exceptional. Always attentive and available when needed most, we have been able to collaborate with Grupo and implement new processes based on their superb understanding and experience in contact centers, both small and large.
AT
Abhinav T.
WonderFull Tool -> A Gratefull Way resource for growing team and Monitor Team Staff Performance
Nice Tool that gives a great way for teams to Monitoring and gives live-to-live SS teams members are doing Everyday, It Works on Real-Time ..................................
About
What is Grupo NGN?
Grupo NGN Inc is a provider of advanced contact center software solutions designed to enhance customer service and communication capabilities for businesses. Established to cater to the needs of diverse industries, Grupo NGN’s offerings include inbound and outbound call center management tools, customer interaction analytics, and omnichannel support systems. The company’s solutions are aimed at improving operational efficiency, enabling seamless customer interactions, and optimizing workforce productivity.
Details
Year Founded
2014
Website
grupongn.com