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GrooveHQ

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195 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.6
Serving customers since
2011
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GrooveHQ Reviews

Review Filters
Profile Name
Star Rating
157
28
7
2
1
Maxime C.
MC
Maxime C.
Bsit, building trust and making parent's lives easier since 2015
05/23/2024
Validated Reviewer
Review source: Organic

Support software by people who excell at giving support ;-)

If you judge support software by the quality of the way they offer you support , this is the right address. Also hardly any downtime since the day we started using Groove (december 2017!). And the whole product is frankly super easy to implement and get people onboarded on.
David W.
DW
David W.
05/17/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great value for price

GrooveHQ is a simple lightweight solution for your customer support needs. Additionally, we have always received great support from their team.
Angie B.
AB
Angie B.
05/09/2024
Validated Reviewer
Verified Current User
Review source: Organic

Nice so far

It's easy to use when replying to tickets. I like the fact that you can see if someone has opened the email and also leave notes for my co-workers to see. This is an upgrade from what we were doing before.

About

Contact

HQ Location:
Newport, RI

Social

@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Year Founded
2011