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GrooveHQ

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195 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.6
Serving customers since
2011
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GrooveHQ Reviews

Review Filters
Profile Name
Star Rating
157
28
7
2
1
LK
Lauren K.
02/13/2024
Validated Reviewer
Verified Current User
Review source: Organic

Love Groove!

Groove has been a game changer for our Finance team! It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively! The Groove support team has been helpful when needed. Overall we would recommend this platform to other businesses.
Jamie N.
JN
Jamie N.
02/05/2024
Validated Reviewer
Verified Current User
Review source: Organic

Better than the Rest

* Simple to setup * Cost efficient * Amazing Team and Support * Easy to Integrate * Many features that are simple to add on and easy to understand
SC
Sarah C.
01/31/2024
Validated Reviewer
Verified Current User
Review source: Organic

It's a place to answer customer emails

Groove has made some improvements to their interface over the years that make the workflow less frustrating. I like that you can more easily leave notes and the My New and Open folder gives visibility to what you need to manage. Ticket assignment is also easy to use and change the delegation. Their customer support has greatly improved over the years, and I do think they are working to make positive changes. Hopefully, many of my pain points will be resolved in time.

About

Contact

HQ Location:
Newport, RI

Social

@Groove

What is GrooveHQ?

Welcome to Groove – where we're committed to reshaping customer service for the better. We believe in the transformative power of good software, designed to tackle the challenges of inefficient support operations head-on. Groove is crafted to be the antidote to bad customer service, empowering small businesses with intuitive workflows, streamlined communication, and a suite of features aimed at delivering exceptional experiences. Say farewell to clunky interfaces and inefficient processes – with Groove, you'll discover a platform that prioritizes simplicity and effectiveness. Our mission is clear: to provide businesses with the tools they need to thrive in a customer-centric world. Join us in our journey to redefine customer service. With Groove, exceptional support isn't just a possibility – it's our promise.

Details

Year Founded
2011