GrooveHQ
195 reviews
- 1 profiles
- 3 categories
Average star rating
4.6
Serving customers since
2011
GrooveHQ Reviews
AB
Angie B.
Nice so far
It's easy to use when replying to tickets. I like the fact that you can see if someone has opened the email and also leave notes for my co-workers to see. This is an upgrade from what we were doing before.
LK
Lauren K.
Love Groove!
Groove has been a game changer for our Finance team! It has allowed us to successfully gain visibility into the various requests from our customers and is playing a huge role in team members being able to support each other more effectively! The Groove support team has been helpful when needed. Overall we would recommend this platform to other businesses.
JN
Jamie N.
Better than the Rest
* Simple to setup
* Cost efficient
* Amazing Team and Support
* Easy to Integrate
* Many features that are simple to add on and easy to understand
About
Helply
Helply, Inc. makes Helply, the complete AI-native support platform, trusted by 1,400+ companies. The team launched Groove in 2011 as a simpler alternative to Zendesk. Over 14 years, Groove helped thousands of teams support millions of customers. When AI changed what support software could do, the team rebuilt the help desk around AI agents and became Helply. It runs its own support on the product: two people support roughly 1,400 customers. Helply is remote-first and led by co-founders Alex Turnbull (CEO), Jared Scheel (CTO), and Tom Morkes (COO).
Details
Year Founded
2011
Website
helply.com