GrooveHQ
195 reviews
- 1 profiles
- 3 categories
Average star rating
4.6
Serving customers since
2011
GrooveHQ Reviews
FD
François D.
Great, simple to use help desk software
Groove was super easy to implement in our project. They have a bunch of prebuilt features that are easy to add or configure from their web interface. It was pain free to add and from our testing, looks fairly robust. Customer support is also super helpful and quick to respond.
TM
Terence M.
Awesome Ticketing System
User friendly, easy tickets tracking and metrics for agents performance monitoring
AI
Verified User in Information Technology and Services
Groove is a useful tool for capturing organising and assigning work tasks.
The ability to auto assign tickets to a specific agent or department
About
Helply
Helply, Inc. makes Helply, the complete AI-native support platform, trusted by 1,400+ companies. The team launched Groove in 2011 as a simpler alternative to Zendesk. Over 14 years, Groove helped thousands of teams support millions of customers. When AI changed what support software could do, the team rebuilt the help desk around AI agents and became Helply. It runs its own support on the product: two people support roughly 1,400 customers. Helply is remote-first and led by co-founders Alex Turnbull (CEO), Jared Scheel (CTO), and Tom Morkes (COO).
Details
Year Founded
2011
Website
helply.com