GrooveHQ
195 reviews
- 1 profiles
- 3 categories
Average star rating
4.6
Serving customers since
2011
GrooveHQ Reviews
SC
Sarah C.
It's a place to answer customer emails
Groove has made some improvements to their interface over the years that make the workflow less frustrating. I like that you can more easily leave notes and the My New and Open folder gives visibility to what you need to manage. Ticket assignment is also easy to use and change the delegation.
Their customer support has greatly improved over the years, and I do think they are working to make positive changes. Hopefully, many of my pain points will be resolved in time.
MW
Micah W.
Good product, excellent service
The support is remarkable and very swift. The app itself is very good as well. It was an easy move over as most things in Groove were logically placed, and I've only seen that improve over time.
EC
Ema C.
Was already good, but now even better!
Since the recent updates and implementations have been added I find it very useful to have AI tools, especially for reading long reviews where more than one person is involved. Very useful also the option to edit and react to notes. I am overall very happy about Groove, the support is always quick in replying to inquiries and always very friendly. I have attended also meetings with explanations of new updates. You guys rock on!
About
Helply
Helply, Inc. makes Helply, the complete AI-native support platform, trusted by 1,400+ companies. The team launched Groove in 2011 as a simpler alternative to Zendesk. Over 14 years, Groove helped thousands of teams support millions of customers. When AI changed what support software could do, the team rebuilt the help desk around AI agents and became Helply. It runs its own support on the product: two people support roughly 1,400 customers. Helply is remote-first and led by co-founders Alex Turnbull (CEO), Jared Scheel (CTO), and Tom Morkes (COO).
Details
Year Founded
2011
Website
helply.com