The ability to create custom canned replies! It cuts down my workload/time immensely.

1. Mails to shared mailboxes can be categorised in various ways making it easy for multiple team members to manage support queries collaboratively, ensuring that customer queries are handled efficiently and that support staff are clear on ownership. 2. The flexible and configurable self-service support options provided by the Knowledge Base with its easy-to-build FAQs and guides, and seamless integration into our new IT system is a game changer for us. 3. GrooveHQ's support team have been extremely responsive to all our setup queries, which alongside their thorough and clearly presented help pages has made for a great user experience.

I love the snooze feature and being able to see if my emails have been viewed.