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GoTo

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20,983 reviews
  • 15 profiles
  • 35 categories
Average star rating
4.2
Serving customers since
2003

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GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service

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GoTo Reviews

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Profile Name
Star Rating
12245
6532
1626
336
243
Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
10/08/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Outstanding Remote Access: Easy UI, Reliable Performance, and Great Support

It gives me the ability to remotely connect onto customer users devices which aid me to complete my tasks. The UI of the software is very easy to use and user friendly. The performance is outstanding with little to no issues with connection. It is cheap to use and the support to help with clients is great. The intelligence of the software is amazing. The integration with the AI software that we are testing and using is phenomenal with no issues whatsoever.
Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
10/07/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Excellent Endpoint Management with AI-Powered Troubleshooting and Strong Security

The endpoint management tools are excellent. The AI assistant allows for seamless troubleshooting which allows my users to be more efficient. The strong security makes it an easy choice to secure endpoints and ensure devices are up to date. Competitive pricing makes it a strong contender in endpoint management as it provides our organization with so many tools other providers do not have.
André B.
AB
André B.
Desenvolvedor Backend Jr | Python | IA Generativa | SQL Server | Automação de Processos | Dados
10/07/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Effortless PIN-Based Remote Access with Powerful Admin Elevation

What I like most is how easy it is to get non-technical users connected using just a web-based PIN code, without forcing them to install heavy software first. On the technical side, it handles Windows UAC prompts and administrative elevation really well, allowing us to restart services, run scripts, or reboot machines without losing the session. The unattended access feature is also a huge plus for performing server updates and background maintenance after business hours.

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HQ Location:
Boston, MA

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@goto

What is GoTo?

GoTo makes IT and business communications easy so its customers can do what matters most. The GoTo portfolio, which includes GoTo Connect UCaaS and CCaaS solutions, as well as LogMeIn Resolve, and LogMeIn Rescue, helps securely connect and support businesses to what’s most important: their teams and customers.

Details

Year Founded
2003
Website
www.goto.com