Gladly
1,114 reviews
- 1 profiles
- 9 categories
Average star rating
4.7
Serving customers since
2014
Gladly Reviews
HD
Harold D.
Continuous conversation flow helps customer service teams
I like the way Gladly allows conversations to flow in a clear way. It assists me in learning about customer history without having to switch between different messages. The feature set allows managing various communication channels centrally. Due to this, my work is easier as I can easily resume a conversation. It minimizes the amount of work required to collect context and allows me to concentrate more on assisting customers in the appropriate way.
JT
Jorge T.
Customers feel valued because Gladly connects them with the agent who can help them best
The customer-first approach to customers offered by Gladly is indeed spectacular; regardless of the channel, all interactions are linked to one customer profile. The unified timeline feature which enables agents to view a full history of chat, email and voice in real time is my favorite.
VP
Vishnu P.
AIOps Manager | IT Operations & Automation Specialist | AI-Driven Monitoring | Cloud Infrastructure | DevOps & Incident Management | Driving Intelligent IT OperationsExcellent tool to chat with your customers without losing the history!
Gladly’s most powerful benefit is that it’s people-centric rather than ticket-centric. The other tools create a new ticket every time. Whenever a customer emails, it creates a ticket number. It is very confusing. But in Gladly, one customer gets one screen. So if they chat today, and call tomorrow, I can view it all in one place. No need to ask Sir, what was your old ticket number? It keeps the customer happy and my end quick.
About
What is Gladly?
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures
Details
Year Founded
2014
Website
www.gladly.ai