We've been very happy customers of Frigade. It's handled questions from hundreds of our property managers since, with usage going up every month. Our users get a useful answer, in the moment they're asking. The customers on our platform are usually mid-task when they hit something that confuses them. They want the answer right there in the product, not a search-and-skim through a help center Frigade has helped to reduce the frequency of “how-do-I..?” questions, and has helped us identify areas of improvement for our onboarding training processes.

We've had the Frigade Assistant live in our product since last fall, and it's already answered thousands of customer questions. We control how it answers, and that's been the difference for us. When we figure out a better way to handle a question, we can update the assistant ourselves that same day. Previously, that meant a documentation rewrite that sat in our backlog for weeks to months. Frigade now takes the first pass at almost every question our customers ask, and it earns that. We looked at a few other AI onboarding tools first, and none of them matched Frigade on both quality and control. If you're weighing in-product AI, make sure you consider what knobs you have to change the answers yourself. That's where Frigade won us over.

Innovative product, they thought about the problem space like no one else and we get to keep our customers on the tippy edge of our product thanks to it. I can also surface what people are trying to do with my app, and it allowed us to replace our entire in-app communication tools.