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Everhelp

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45 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.9
Serving customers since
2021

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Star Rating

42
3
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Everhelp Reviews

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Profile Name
Star Rating
42
3
0
0
0
Carina S.
CS
Carina S.
10/09/2025
Validated Reviewer
Review source: Organic

A real upgrade to how we handle customer care

|Evly
we’re constantly fielding customer questions, whether it’s about delivery updates or clarifying product ingredients. Before we started using Evly, our inbox would be overflowing by the end of each day. Now, Evly automatically handles the majority of these common inquiries, and it does so while maintaining a warm, professional tone that matches our brand’s voice. The setup process was simple, and within just a week, Evly was already managing a significant portion of requests on its own, without needing supervision.
NN
Ndiémé N.
10/08/2025
Validated Reviewer
Review source: Organic

We said goodbye to high churn rates thanks to Evly

|Evly
Evly has been instrumental in lowering our churn rate. After our customers started getting relevant and helpful responses within seconds rather than hours, they stopped leaving. As a result, we've observed a decrease in churn of over 30% during the past two quarters, which has significantly benefited our bottom line.
NF
Nuno F.
10/07/2025
Validated Reviewer
Review source: Organic

Saved us time and money

|Evly
What stands out most for me is the automation. Evly is able to fully handle common requests such as cancellations, refunds, and straightforward order status updates from start to finish. This has led to noticeable cost savings for us. Now, our agents are able to focus their efforts on more complex cases instead of spending time on repetitive tasks.

About

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HQ Location:
Warsaw, PL

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What is Everhelp?

Everhelp - your result-as-a-service ecosystem for customer support outsourcing, configuring people, process, and technology to reach the goals you are chasing. Think of us less as a vendor and more as a business partner: you tell us your goal, and we assemble the people, process, and technology setup to hit it. Founded in 2021, we've become a fast-growing secure company with ISO 27001 and PCI DSS certification, ranking #13 on Clutch's Top 100 Fastest-Growing Companies list. Uniting 1,000+ agents across 4 continents, we've delivered over 125 projects for SaaS, eCommerce, fintech, logistics, and hospitality companies. With our proprietary AI technology, our clients automate up to 85% of routine requests, replying in 15 seconds and covering 90+ languages 24/7 across email, chat, and social media channels. Our experience is backed up by numbers: a 96% internal quality score, 83%+ average CSAT, and 76% first contact resolution. Services: ◾Customer support operations ◾Omnichannel support ◾Help desk & technical support ◾Zendesk implementation, migration & audit services ◾Startup support ◾Back-office support We've earned 8 industry awards, including 2026 Outsource Partner of the Year, a Gold Stevie Award for Customer Service Outsourcing Provider of the Year, and a Silver Stevie® Award for Best Use of Technology in Customer Service.

Details

Year Founded
2021