Product Avatar Image

Everhelp

Show rating breakdown
45 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.9
Serving customers since
2021

Profile Name

Star Rating

42
3
0
0
0

Everhelp Reviews

Review Filters
Profile Name
Star Rating
42
3
0
0
0
MI
Martin I.
09/29/2025
Validated Reviewer
Review source: Organic

Our customers are finally praising our fast responses

|Evly
The main reason we chose Evly is that their team offered fast response times. At the beginning, we feared it might have been just marketing propaganda, but it turns out it’s reality. With Evly, our response times reached the 30-second mark. We haven’t provided such quick responses even when we had slow seasons, to be honest.
RJ
Richard J.
09/26/2025
Validated Reviewer
Review source: Organic

The most efficient way to manage support through several communication channels

|Evly
I guess that the best thing for us was that Evly offered a great omnichannel solution for our support system. Now, we don’t miss any tickets and if the same customer approaches us through different channels, we can just pick up the conversation where it was left off. So, Evly turned out to be very convenient.
MH
Mohamed H.
09/25/2025
Validated Reviewer
Review source: Organic

Easy to connect with our tools and data centers

|Evly
The simple set-up was a highlight for our team. The integration itself only took around a week, and Evly was connected to everything we use. I am talking our CRM (we use Zendesk, but I’ve heard they can integrate with other ticketing systems as well) and knowledge base (though note that for Evly we had to create a separate knowledge base with all the instructions). Now it automatically pulls the right info from our articles and customer history, which certainly makes replies more accurate.

About

Contact

HQ Location:
Warsaw, PL

Social

What is Everhelp?

Everhelp - your result-as-a-service ecosystem for customer support outsourcing, configuring people, process, and technology to reach the goals you are chasing. Think of us less as a vendor and more as a business partner: you tell us your goal, and we assemble the people, process, and technology setup to hit it. Founded in 2021, we've become a fast-growing secure company with ISO 27001 and PCI DSS certification, ranking #13 on Clutch's Top 100 Fastest-Growing Companies list. Uniting 1,000+ agents across 4 continents, we've delivered over 125 projects for SaaS, eCommerce, fintech, logistics, and hospitality companies. With our proprietary AI technology, our clients automate up to 85% of routine requests, replying in 15 seconds and covering 90+ languages 24/7 across email, chat, and social media channels. Our experience is backed up by numbers: a 96% internal quality score, 83%+ average CSAT, and 76% first contact resolution. Services: ◾Customer support operations ◾Omnichannel support ◾Help desk & technical support ◾Zendesk implementation, migration & audit services ◾Startup support ◾Back-office support We've earned 8 industry awards, including 2026 Outsource Partner of the Year, a Gold Stevie Award for Customer Service Outsourcing Provider of the Year, and a Silver Stevie® Award for Best Use of Technology in Customer Service.

Details

Year Founded
2021