eGain
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eGain Virtual Assistant for Agents™ continuously monitors conversations to serve up best-practice guidance and knowledge to agents when relevant.
eGain Cobrowse™ is a true cobrowsing technology (not just a screen-sharing feature) that enables your customer service and contact center agents to offer the digital support online customers need in the most human way possible.
eGain Virtual Assistant chatbot software provides the frontline support so your customer service staff can concentrate on more complex tasks.
eGain Sales Advisor™ makes all your sales agents as good as your best sales agents by providing in-band conversational and process guidance.
eGain AI Agent for Customer Self-Service is an AI-powered virtual assistant designed to help organizations provide accurate, instant, and consistent answers to customer questions without the need for human agent intervention. It leverages advanced natural language processing (NLP) and machine learning to understand customer queries in their own words and respond in real time, across web, mobile, and messaging channels. The AI Agent connects directly to a company’s knowledge base and other backend systems to retrieve precise and up-to-date information, enabling customers to solve issues such as troubleshooting, account inquiries, or how-to guidance on their own. It also supports context retention, meaning it can remember previous interactions within a session to provide continuity and reduce repetitive questions. Key capabilities include: - Natural Language Understanding: Interprets customer intent with high accuracy, even with varied phrasing or typos. - Integrated Knowledge Access: Draws from a centralized, AI-curated knowledge hub for consistent and compliant answers. - Omnichannel Availability: Accessible via websites, mobile apps, messaging platforms, and voice assistants. - Transactional Capabilities: Can execute tasks like password resets, order tracking, or appointment booking when integrated with business systems. - Escalation to Live Agents: Seamlessly transitions conversations to contact center agents when a query cannot be resolved through self-service, with full context handoff. Organizations use eGain AI Agent for Customer Self-Service to reduce call center workload, lower operational costs, and enhance customer satisfaction by providing 24/7 support with minimal wait times. The solution is particularly suited for industries such as banking, telecommunications, insurance, and retail, where high-volume inquiries and the need for consistent responses are critical.
eGain Notify is a flexible, easy-to-use application for managing and delivering automatic reminders, alerts, and updates, i.e., notifications, at all stages of the customer relationship cycle.
eGain AI Agent is a next-gen virtual assistant powered by trusted generative AI, designed to handle customer queries across digital and voice channels with human-like intelligence. Built on the eGain Knowledge Hub, it delivers fast, safe, and fully compliant AI guidance that adapts to context and business rules—helping brands scale service while improving CX. Key Features: - Generative AI fused with enterprise-grade knowledge and guardrails - Self-learning models continuously improve over time - Fully integrated with contact center and CRM systems - Delivers intelligent, contextual answers via chat, voice, and messaging apps Human fallback and escalation paths when needed - Low-code tools to design, deploy, and refine bot workflows Best For: - Enterprises seeking to reduce call volumes, improve self-service, and increase automation ROI - Customer service, digital transformation, and contact center leaders
eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics. Key Features: • Trusted Generative AI for safe and accurate responses • Smart search with conversational and semantic capabilities • Guided decision trees and next-best-action flows • Omnichannel knowledge delivery for agents, bots, and customers • Built-in compliance controls and audit trails • Integration-ready with CRM, ITSM, and collaboration platforms Best For: • Mid-to-large enterprises in industries like telecom, banking, healthcare, insurance, and public sector • Customer support, IT helpdesks, HR service delivery, and compliance-heavy use cases Why Customers Choose It: With eGain’s AI Knowledge Hub, companies report up to 70% case deflection, 35% increase in agent productivity, and 25-point improvements in NPS. It’s the go-to platform for turning knowledge into your most valuable service asset.
eGain Offers™ helps businesses engage visitors on the company website and Facebook fan pages with proactive, targeted offers. Using browsing behavior and other attributes, the solution anticipates visitor need and proactively serves a targeted offer.
eGain Reviews
Verified User in Market Research
Revolutionized Our Market Analysis with Seamless Integrations
Verified User in Oil & Energy
Real-Time AI Agent Assistance That Reduces Manual Effort and Boosts Analytics
Menard B.
Systems Engineer | Expertise in Network Solutions and Project ImplementationeGain: A competitive call tracking solution review
About
#1 AI Knowledge Platform for CX Automation
eGain is a leading provider of AI-powered knowledge management and customer experience automation solutions. With over 25 years of expertise, eGain helps enterprises integrate siloed content, automate trusted knowledge workflows, and deliver measurable AI-ROI through proven frameworks and methods. Global 2000 companies across industries rely on eGain's solutions to transform customer service, reduce costs, and achieve successful AI implementations at scale. Visit www.egain.com for more info.