Deskpro is very flexible; a lot can be set by the application administrators in a friendly interface. Some examples of functionality we use: * Brands visible on specified URLs, each with their specific customer portal where you can (de)activate modules (like news, customer suggestions, knowledge base, etc) and change the design (logo, colours and any custom CSS and HTML) * Departments (and teams) each with their own set of custom fields, contact form field conditions * Integrations with other applications like Jira * Triggers and reminders on for example tickets, to assign, close, update etc based on a multitude of conditions

Very easy to use. For a small business, we were looking for something we could roll out across the business quickly and easily. Deskpro has ticked that box perfectly for us. Brilliant onboarding from the team get us set for success early doors. The ability for growth that Deskpro provides with flexible pricing allows us to adjust as we scale our business better than companies that tie us in with lengthy contracts. One final positive is the team have loved the demo videos to help get us up to speed so keep them coming!!

Easy to handle and affordable price. The main needs are covered.