I like the Deskpro website and appreciate the huge number of data points for tracking. It's easy to update attributes and track progress.

The user interface is clean and robust without being distracting. Also, the notifications are highly customizable and work as expected--very intuitive. My ticket and workload visibility have never been better. The performance is very good since it was optimized for our infrastructure, and it is ver reliable. We hve not had a down-time yet. Our team also appreciated the implementaiton team who helped us personalize our DeskPro instance. Eloise was so knowledgable and easy to work with.

I like Deskpro's inquisitive layout and find it very customizable. It makes it easier for me because I always know exactly where to go and can customize my main page to meet my own needs. Also, the ability to use Deskpro on mobile devices was a factor in switching to the current version.