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Consio

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5.0 out of 5 stars
33 reviews
  • 1 profiles
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Average star rating
5.0
Serving customers since
2024
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Consio

33 reviews

Consio enables merchants to close more sales and engage with their customers profitably on the phone.

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James W.
JW
James W.
We provide Specialist Transport to clients in London including galleries, antique and bespoke furniture companies.
07/21/2026
Validated Reviewer
Review source: Organic

Streamlines Support and Boosts Team Efficiency

|Consio
I really like the overall user experience with Consio. It's intuitive and reliable, making it easy to manage customer interactions without feeling overwhelmed. I appreciate how it enhances collaboration by giving everyone visibility into customer requests and their status. Having shared visibility for our customer conversations keeps the whole team aligned. The easy-to-use interface helps us resolve issues faster, collaborate more efficiently and effectively, and provide a consistent experience for our customers. Setting up was simple and well-organized, with quick configuration and a user-friendly interface, resulting in a minimal learning curve. Our team was up and running without major challenges.
Sarah J.
SJ
Sarah J.
E-commerce Operations Lead
07/20/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Less repetitive inbound support for our CX team

|Consio
Consio helps handle common inbound questions, especially straightforward requests related to orders, shipping, returns, or product information. This gives our CX team more time to focus on cases that genuinely require human judgment and empathy.
OS
Olivia S.
Chief Marketing Officer (CMO)
07/20/2026
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile

Turning phone calls into a measurable revenue channel

|Consio
The clearest benefit for us is being able to connect phone activity with Shopify orders and revenue. Before Consio, calls were difficult to evaluate beyond volume and duration. Now we can better understand which conversations contribute to sales and treat the phone as a measurable channel.

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HQ Location:
Toronto, CA

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What is Consio?

Consio is a Shopify-native AI phone platform for ecommerce teams. Consio helps Shopify brands answer inbound calls 24/7 with an AI Voice Agent, route high-value callers with AI IVR, send AI-powered SMS follow-ups, and run outbound phone campaigns with an Ecommerce Power Dialer. Sales teams use Consio for abandoned cart recovery, checkout follow-up, VIP outreach, voicemail drops, Klaviyo and Shopify segments, and Shopify revenue attribution. Support teams use Consio to resolve order status questions, returns, FAQs, product inquiries, after-hours requests, and escalations with full Shopify customer context. Consio centralizes AI and human calls, SMS, live monitoring, call recordings, transcripts, AI summaries, Shopify customer context, and ROI attribution in one ecommerce phone platform.

Details

Year Founded
2024
Website
consio.ai