Product Avatar Image

Ascendo.AI

Show rating breakdown
27 reviews
  • 1 profiles
  • 5 categories
Average star rating
5.0
Serving customers since
2020
Profile Filters

All Products & Services

Profile Name

Star Rating

27
0
0
0
0

Ascendo.AI Reviews

Review Filters
Profile Name
Star Rating
27
0
0
0
0
Verified User in Telecommunications
UT
Verified User in Telecommunications
05/12/2022
Validated Reviewer
Review source: Organic

Easy to use. Great prediction results.

It is very easy to use. The product saves valuable time in that it does the investigation for us to replace defective units. Product proactively addresses customer issues.
OA
Oscar A.
LCS ROC Customer Experience Leader at GE Healthcare
05/05/2022
Validated Reviewer
Review source: Organic

Great Platform for our customer and internal support

great partnership and flexible to meet expectations and timelines, and provides huge benefits to our customers. great technology and meaningful prediction results.
Deovrat V.
DV
Deovrat V.
Lead Service Integrator at Maternal Infant Care, GE Healthcare
05/01/2022
Validated Reviewer
Review source: Organic

Best Predictor tool for support and troubleshooting for field Engineers

Easy interface that provides the best solution along with guidance on root cause and solution areas. We can also get the best technician to provide guidance on the fix

About

Contact

HQ Location:
Palo Alto, US

Social

@AscendoAI

What is Ascendo.AI?

Ascendo AI is the #1 agentic AI platform for field service management, critical infrastructure, and enterprise service operations. Rated 5/5 by users and recognized as the Best Agentic AI Platform 2025 and 2026, Ascendo deploys a true L4 System of Agents — 16 specialized AI agents automating 1,800 field service workflows out of the box. Purpose-built for asset-intensive industries including energy, utilities, manufacturing, medical devices, telecommunications, and oil & gas, Ascendo's Physical AI agents turn unstructured tribal knowledge and dark data into operational intelligence. The platform delivers predictive maintenance, intelligent work order management, AI-powered escalation prevention, first-time fix rate (FTFR) improvement, and cognitive spare parts optimization — without requiring data cleaning or rip-and-replace of existing systems. Ascendo integrates natively with SAP FSM, ServiceNow, Salesforce/ServiceMax, Maximo, Nuvola, and 100+ enterprise systems, deploying in 2–4 weeks. Key capabilities include: AI-powered knowledge management, automated troubleshooting guides, cognitive routing, real-time customer sentiment analysis, smart backlog management, and SOC 2 / HIPAA-compliant privacy filtering. Field service leaders use Ascendo to reduce Tier 3 escalations by 70%, achieve 95% SLA compliance, improve technician productivity, and capture the tribal knowledge of retiring experts — getting you up and running in less than an hour and delivering 6x ROI per agent within a few days. Trusted by EDF, and leading MedTech, energy, and industrial enterprises globally.

Details

Year Founded
2020
Website
www.ascendo.ai