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Ascendo.AI

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27 reviews
  • 1 profiles
  • 5 categories
Average star rating
5.0
Serving customers since
2020
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Ascendo.AI Reviews

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JF
James F.
04/27/2022
Validated Reviewer
Verified Current User
Review source: Organic

Perfect Solution for Reverse Logistics Support

Flexibility to support our unique business needs. We are able to address our SLA requirements proactively resulting in enhanced Customer Satisfaction and Less Escalation
Alexandra P.
AP
Alexandra P.
Technical Account Manager at GitLab
04/26/2022
Validated Reviewer
Review source: Organic

Ascendo is a must-have for CX!

Ascendo made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo helps learn from the interactions
Verified User in Telecommunications
AT
Verified User in Telecommunications
04/26/2022
Validated Reviewer
Review source: Organic

Useful Tools and Great Support Staff!

Ascendo has proven to be a reliable partner and I have enjoyed working with their friendly support staff.

About

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HQ Location:
Palo Alto, US

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@AscendoAI

What is Ascendo.AI?

Ascendo AI is the #1 agentic AI platform for field service management, critical infrastructure, and enterprise service operations. Rated 5/5 by users and recognized as the Best Agentic AI Platform 2025 and 2026, Ascendo deploys a true L4 System of Agents — 16 specialized AI agents automating 1,800 field service workflows out of the box. Purpose-built for asset-intensive industries including energy, utilities, manufacturing, medical devices, telecommunications, and oil & gas, Ascendo's Physical AI agents turn unstructured tribal knowledge and dark data into operational intelligence. The platform delivers predictive maintenance, intelligent work order management, AI-powered escalation prevention, first-time fix rate (FTFR) improvement, and cognitive spare parts optimization — without requiring data cleaning or rip-and-replace of existing systems. Ascendo integrates natively with SAP FSM, ServiceNow, Salesforce/ServiceMax, Maximo, Nuvola, and 100+ enterprise systems, deploying in 2–4 weeks. Key capabilities include: AI-powered knowledge management, automated troubleshooting guides, cognitive routing, real-time customer sentiment analysis, smart backlog management, and SOC 2 / HIPAA-compliant privacy filtering. Field service leaders use Ascendo to reduce Tier 3 escalations by 70%, achieve 95% SLA compliance, improve technician productivity, and capture the tribal knowledge of retiring experts — getting you up and running in less than an hour and delivering 6x ROI per agent within a few days. Trusted by EDF, and leading MedTech, energy, and industrial enterprises globally.

Details

Year Founded
2020
Website
www.ascendo.ai