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Ascendo.AI

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27 reviews
  • 1 profiles
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Average star rating
5.0
Serving customers since
2020
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Ascendo.AI Reviews

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Payam K.
PK
Payam K.
Global Service Segment Leader, Anesthesia & Respiratory Care
05/05/2023
Validated Reviewer
Review source: Organic

MUST HAVE solution for customer support

Easy to setup and configure and prediction results are right-on to a game-plan for remote as well as field support. Ascendo provides excellent support for initial setup and on-going collaboration.
Ahmad A.
AA
Ahmad A.
Country Senior Engineer at GE Healthcare
11/15/2022
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Review source: Organic

Ascendo Feedback

The search engine. Products devided by groups.
SM
Stacy M.
11/15/2022
Validated Reviewer
Verified Current User
Review source: Organic

Absolute must for managing customer support SLA

Ascendo is so easy to get a proactive measure of where we need to stock spare parts to address potential customer demand. We have very stringent and critical SLA requirements and Ascendo helps us to take proactive actions.

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HQ Location:
Palo Alto, US

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@AscendoAI

What is Ascendo.AI?

Ascendo AI is the #1 agentic AI platform for field service management, critical infrastructure, and enterprise service operations. Rated 5/5 by users and recognized as the Best Agentic AI Platform 2025 and 2026, Ascendo deploys a true L4 System of Agents — 16 specialized AI agents automating 1,800 field service workflows out of the box. Purpose-built for asset-intensive industries including energy, utilities, manufacturing, medical devices, telecommunications, and oil & gas, Ascendo's Physical AI agents turn unstructured tribal knowledge and dark data into operational intelligence. The platform delivers predictive maintenance, intelligent work order management, AI-powered escalation prevention, first-time fix rate (FTFR) improvement, and cognitive spare parts optimization — without requiring data cleaning or rip-and-replace of existing systems. Ascendo integrates natively with SAP FSM, ServiceNow, Salesforce/ServiceMax, Maximo, Nuvola, and 100+ enterprise systems, deploying in 2–4 weeks. Key capabilities include: AI-powered knowledge management, automated troubleshooting guides, cognitive routing, real-time customer sentiment analysis, smart backlog management, and SOC 2 / HIPAA-compliant privacy filtering. Field service leaders use Ascendo to reduce Tier 3 escalations by 70%, achieve 95% SLA compliance, improve technician productivity, and capture the tribal knowledge of retiring experts — getting you up and running in less than an hour and delivering 6x ROI per agent within a few days. Trusted by EDF, and leading MedTech, energy, and industrial enterprises globally.

Details

Year Founded
2020
Website
www.ascendo.ai