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Ascendo.AI

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27 reviews
  • 1 profiles
  • 5 categories
Average star rating
5.0
Serving customers since
2020
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Ascendo.AI Reviews

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Cedric P.
CP
Cedric P.
Service Delivery and Infrastructure Leader for Life Care Solution - Europe & Africa
11/14/2022
Validated Reviewer
Verified Current User
Review source: Organic

Must have solution finder tool for Field Service

Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems. Flexible team to hear our feedback
RB
Richard B.
11/08/2022
Validated Reviewer
Verified Current User
Review source: Organic

Helps us to plan proactively for customer SLA

Very easy to perform the analysis for a customer and understand the planning risk and what we need to do to support the committed SLA. Allows us to understand the customer risk before they occur.
YH
Yaniv H.
10/07/2022
Validated Reviewer
Verified Current User
Review source: Organic

Awesome product support for multi channel

Ease of use, makes it very easy to find solutions to issues raised by customers, native and straightforward slack support, and an amazing customer success team and support.

About

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HQ Location:
Palo Alto, US

Social

@AscendoAI

What is Ascendo.AI?

Ascendo AI is the #1 agentic AI platform for field service management, critical infrastructure, and enterprise service operations. Rated 5/5 by users and recognized as the Best Agentic AI Platform 2025 and 2026, Ascendo deploys a true L4 System of Agents — 16 specialized AI agents automating 1,800 field service workflows out of the box. Purpose-built for asset-intensive industries including energy, utilities, manufacturing, medical devices, telecommunications, and oil & gas, Ascendo's Physical AI agents turn unstructured tribal knowledge and dark data into operational intelligence. The platform delivers predictive maintenance, intelligent work order management, AI-powered escalation prevention, first-time fix rate (FTFR) improvement, and cognitive spare parts optimization — without requiring data cleaning or rip-and-replace of existing systems. Ascendo integrates natively with SAP FSM, ServiceNow, Salesforce/ServiceMax, Maximo, Nuvola, and 100+ enterprise systems, deploying in 2–4 weeks. Key capabilities include: AI-powered knowledge management, automated troubleshooting guides, cognitive routing, real-time customer sentiment analysis, smart backlog management, and SOC 2 / HIPAA-compliant privacy filtering. Field service leaders use Ascendo to reduce Tier 3 escalations by 70%, achieve 95% SLA compliance, improve technician productivity, and capture the tribal knowledge of retiring experts — getting you up and running in less than an hour and delivering 6x ROI per agent within a few days. Trusted by EDF, and leading MedTech, energy, and industrial enterprises globally.

Details

Year Founded
2020
Website
www.ascendo.ai