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Ascendo.AI

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27 reviews
  • 1 profiles
  • 5 categories
Average star rating
5.0
Serving customers since
2020
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Ascendo.AI Reviews

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Verified User in Telecommunications
UT
Verified User in Telecommunications
05/19/2022
Validated Reviewer
Review source: Organic

Ascendo - works wonderfully

great data analysis with quick fix options from the team
Kiet D.
KD
Kiet D.
LCS Service VCP & Product Quality Leader
05/17/2022
Validated Reviewer
Review source: Organic

Ascendo transforming field service team delivery

The tool is very initutive to use and navigate. The tool also constantly improves upon itself as additional data gets uploaded or as users give input. It gives our field team a great gameplan to resolve customer issues based off previous service records.
Amitkumar P.
AP
Amitkumar P.
Tier3 TAC Engineer at Infinera CAE
05/17/2022
Validated Reviewer
Review source: Organic

Easy to use and clear prediction results. It is user friendly

Easy to connect with CRM data. We can add knowledge enrichment at any point of time. Ascendo self learning engine provides best results for customer support teams.

About

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HQ Location:
Palo Alto, US

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@AscendoAI

What is Ascendo.AI?

Ascendo AI is the #1 agentic AI platform for field service management, critical infrastructure, and enterprise service operations. Rated 5/5 by users and recognized as the Best Agentic AI Platform 2025 and 2026, Ascendo deploys a true L4 System of Agents — 16 specialized AI agents automating 1,800 field service workflows out of the box. Purpose-built for asset-intensive industries including energy, utilities, manufacturing, medical devices, telecommunications, and oil & gas, Ascendo's Physical AI agents turn unstructured tribal knowledge and dark data into operational intelligence. The platform delivers predictive maintenance, intelligent work order management, AI-powered escalation prevention, first-time fix rate (FTFR) improvement, and cognitive spare parts optimization — without requiring data cleaning or rip-and-replace of existing systems. Ascendo integrates natively with SAP FSM, ServiceNow, Salesforce/ServiceMax, Maximo, Nuvola, and 100+ enterprise systems, deploying in 2–4 weeks. Key capabilities include: AI-powered knowledge management, automated troubleshooting guides, cognitive routing, real-time customer sentiment analysis, smart backlog management, and SOC 2 / HIPAA-compliant privacy filtering. Field service leaders use Ascendo to reduce Tier 3 escalations by 70%, achieve 95% SLA compliance, improve technician productivity, and capture the tribal knowledge of retiring experts — getting you up and running in less than an hour and delivering 6x ROI per agent within a few days. Trusted by EDF, and leading MedTech, energy, and industrial enterprises globally.

Details

Year Founded
2020
Website
www.ascendo.ai