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Ascendo.AI

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27 reviews
  • 1 profiles
  • 5 categories
Average star rating
5.0
Serving customers since
2020
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Ascendo.AI Reviews

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Verified User in Oil & Energy
IO
Verified User in Oil & Energy
03/12/2026
Validated Reviewer
Review source: Organic

Transforming Troubleshooting Workflows with Ascendo AI

From my perspective, Ascendo AI has done an excellent job starting the change management process early in the project. Their team has been proactive in engaging with users during meetings, taking the time to listen carefully and understand real user needs and the underlying user stories. What stands out most is their responsiveness and ability to quickly translate feedback into meaningful improvements. They consistently develop solutions aligned with user requirements and deliver updates with an impressive turnaround time. This fast and collaborative approach has made a noticeable difference in driving user adoption and ensuring the solution evolves in line with what users actually need.
Verified User in Renewables & Environment
UR
Verified User in Renewables & Environment
01/22/2026
Validated Reviewer
Verified Current User
Review source: Organic

Robust Chatbot Integration: Quick Freshservice API Setup for Better SCADA Support

The chatbot has helped me, as a Level 1 SCADA engineer with limited background in SCADA engineering, access archived files and system features through our ticketing system (Freshservice) via an API. Ascendo was also able to quickly connect the API key to our solution (multiple API keys from multiple documentation sources, e.g., Confluence), which made the overall setup more robust and improved the quality of the chatbot’s output. Ascendo AI has reduced the time I spend searching through historical tickets and knowledge to find the right resolution. Instead of manually reading through large volumes of data, it generates relevant troubleshooting guidance quickly, which helps close cases much faster, even during busy periods. Overall, this improves response time, reduces effort, and allows the team to resolve issues efficiently while maintaining resolution quality.
Anton M.
AM
Anton M.
01/06/2026
Validated Reviewer
Review source: Organic

Excellent Support and Transparent UX Design

Strong support. UX design gives good transparency of where the information is coming from Easy setup

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HQ Location:
Palo Alto, US

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@AscendoAI

What is Ascendo.AI?

Ascendo AI is the #1 agentic AI platform for field service management, critical infrastructure, and enterprise service operations. Rated 5/5 by users and recognized as the Best Agentic AI Platform 2025 and 2026, Ascendo deploys a true L4 System of Agents — 16 specialized AI agents automating 1,800 field service workflows out of the box. Purpose-built for asset-intensive industries including energy, utilities, manufacturing, medical devices, telecommunications, and oil & gas, Ascendo's Physical AI agents turn unstructured tribal knowledge and dark data into operational intelligence. The platform delivers predictive maintenance, intelligent work order management, AI-powered escalation prevention, first-time fix rate (FTFR) improvement, and cognitive spare parts optimization — without requiring data cleaning or rip-and-replace of existing systems. Ascendo integrates natively with SAP FSM, ServiceNow, Salesforce/ServiceMax, Maximo, Nuvola, and 100+ enterprise systems, deploying in 2–4 weeks. Key capabilities include: AI-powered knowledge management, automated troubleshooting guides, cognitive routing, real-time customer sentiment analysis, smart backlog management, and SOC 2 / HIPAA-compliant privacy filtering. Field service leaders use Ascendo to reduce Tier 3 escalations by 70%, achieve 95% SLA compliance, improve technician productivity, and capture the tribal knowledge of retiring experts — getting you up and running in less than an hour and delivering 6x ROI per agent within a few days. Trusted by EDF, and leading MedTech, energy, and industrial enterprises globally.

Details

Year Founded
2020
Website
www.ascendo.ai