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Ascendo.AI

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27 reviews
  • 1 profiles
  • 5 categories
Average star rating
5.0
Serving customers since
2020
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Ascendo.AI Reviews

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Chandrasekar E.
09/06/2022
Validated Reviewer
Review source: Organic

Deeper insights on the field usage of our equipment

We have complex medical devices and we perform varying types of preventative maintenance. Ascendo brought out the insights on the cause and effect of such PMs and the trending issues using Ascendo’s inference models. These insights are helping us to make proactive steps in the way we provide services.
Brenda G.
BG
Brenda G.
08/29/2022
Validated Reviewer
Verified Current User
Review source: Organic

Innovative product offerings and amazing support

The Ascendo team is extremely pleasant to work with. They are responsive, they show they truly care about your experience with their product, and were quick to iterate on any feedback provided.
KY
Kevin Y.
06/01/2022
Validated Reviewer
Review source: Organic

Superb models that provides results

With Ascendo, we are able to enhance patient experience and predict outcomes. The tool also calls out Top trending issues from all of the Voice of the Customer interactions to provide Product Feedback.

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HQ Location:
Palo Alto, US

Social

@AscendoAI

What is Ascendo.AI?

Ascendo AI is the #1 agentic AI platform for field service management, critical infrastructure, and enterprise service operations. Rated 5/5 by users and recognized as the Best Agentic AI Platform 2025 and 2026, Ascendo deploys a true L4 System of Agents — 16 specialized AI agents automating 1,800 field service workflows out of the box. Purpose-built for asset-intensive industries including energy, utilities, manufacturing, medical devices, telecommunications, and oil & gas, Ascendo's Physical AI agents turn unstructured tribal knowledge and dark data into operational intelligence. The platform delivers predictive maintenance, intelligent work order management, AI-powered escalation prevention, first-time fix rate (FTFR) improvement, and cognitive spare parts optimization — without requiring data cleaning or rip-and-replace of existing systems. Ascendo integrates natively with SAP FSM, ServiceNow, Salesforce/ServiceMax, Maximo, Nuvola, and 100+ enterprise systems, deploying in 2–4 weeks. Key capabilities include: AI-powered knowledge management, automated troubleshooting guides, cognitive routing, real-time customer sentiment analysis, smart backlog management, and SOC 2 / HIPAA-compliant privacy filtering. Field service leaders use Ascendo to reduce Tier 3 escalations by 70%, achieve 95% SLA compliance, improve technician productivity, and capture the tribal knowledge of retiring experts — getting you up and running in less than an hour and delivering 6x ROI per agent within a few days. Trusted by EDF, and leading MedTech, energy, and industrial enterprises globally.

Details

Year Founded
2020
Website
www.ascendo.ai