Appcues

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374 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
Serving customers since
2013
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Appcues Reviews

Review Filters
Profile Name
Star Rating
290
72
7
1
4
Verified User
AN
Customer Success Operations Manager
Mid-Market (51-1000 emp.)
3.5/5

Appcues has improved its onboarding process significantly, allowing teams to create banners without needing technical skills. The platform automates customer onboarding, making it easier for users with lower ARR to get started independently.

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Chelsea K.
CK
Chelsea K.
Product Manager, BigFuture.orgEnterprise (> 1000 emp.)
11/03/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Fast, No-Code In-App Guidance—With Some Analytics Gaps

I like that Appcues is fast and lets me do things in my product without needing engineering resources or waiting for a sprint, which gives me more control as a product manager. The analytics are at the right level to help me see what’s going on and take action. I can deploy surveys right in the app and get quick directional insights from users while they’re in the product. I also like the onboarding checklists and tooltips for creating a personalized experience. The tutorials were helpful, and the available support helped me do most of what I needed on my own.
Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
11/02/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Useful for Setting Up Interactive Flows

It's useful when it comes to setting interactive flows. Limited capabilities for setting up surveys for users. Not so easy to analyze data.

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HQ Location:
Boston, MA

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What is Appcues?

Appcues is the behavior-based engagement platform built for SaaS and digital businesses. It turns real-time user behavior into automated, personalized experiences across in-app, email, and push—so you can reach the right customers at exactly the moments that drive adoption, retention, and growth. Teams use Appcues to activate new signups, drive feature adoption, reduce churn, and expand accounts—without waiting on engineering. Connect what users do in your product to what they experience next, automatically. Trusted by companies like Airbase, HubSpot, G2, and Wayfair, Appcues has powered billions of experiences across thousands of products.

Details

Year Founded
2013
Website
www.appcues.com