Appcues

Show rating breakdown
374 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
Serving customers since
2013
Profile Filters

All Products & Services

Profile Name

Star Rating

290
72
7
1
4

Appcues Reviews

Review Filters
Profile Name
Star Rating
290
72
7
1
4
Verified User
AN
Small-Business (50 or fewer emp.)
5/5

Appcues offers a visually appealing and user-friendly interface for in-app messaging, allowing seamless communication with customers through the UI. While creating messages is straightforward, some technical features like flows and segmentation require additional learning.

View Full Review
Summarized using AI
Matteo P.
MP
Matteo P.
Head of E-Commerce B2BLeisure, Travel & TourismSmall-Business (50 or fewer emp.)
11/09/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Translated Using AI

Multilingual guides without the wait: easy to create and update

I like how easy Appcues is to use and its multilingual support, which is very useful to us because we manage a global platform in several languages. It helps us reduce the time needed to develop user guides to zero: the process used to be so labor-intensive that we could hardly publish them within a reasonable time. Now I can edit them in real time and speed up our time to market. Setting up Appcues was easy, too.
DN
Daria N.
Mid-Market (51-1000 emp.)
11/04/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Powerful AI for Onboarding, Though the New Design Is Harder to Read

I value Appcues for around-the-clock user support and for cutting down onboarding specialist time. I like that the AI co-pilot can analyze content and results, edit flows in bulk based on instructions, and help spot errors in settings. I also liked the clean design of the first version. I found the initial setup easy, though it can be challenging depending on your data structure.

About

Contact

HQ Location:
Boston, MA

Social

What is Appcues?

Appcues is the behavior-based engagement platform built for SaaS and digital businesses. It turns real-time user behavior into automated, personalized experiences across in-app, email, and push—so you can reach the right customers at exactly the moments that drive adoption, retention, and growth. Teams use Appcues to activate new signups, drive feature adoption, reduce churn, and expand accounts—without waiting on engineering. Connect what users do in your product to what they experience next, automatically. Trusted by companies like Airbase, HubSpot, G2, and Wayfair, Appcues has powered billions of experiences across thousands of products.

Details

Year Founded
2013
Website
www.appcues.com