I use Anrok for sales tax remittance and compliance. I no longer have to worry if we are calculating sales tax appropriately, which saves a lot of time. Their customer support is top-notch and always helps me resolve my issues. I trust their accuracy and expertise, and I am very confident that our tax returns are correct with Anrok doing them. Onboarding was easy, and they were with us every step of the way. I love knowing I am talking to real people and not bots. When we switched from a competitor, the transfer to Anrok was quick and efficient, which was crucial as we had a tight timeline with filing deadlines. Their team was responsive and willing to hop on calls whenever we needed. Anrok integrates with our accounting systems easily. The initial setup was very easy, and they walked me through everything, even though there were some issues with state tax portals, but those were due to the portals and not Anrok.

I would say the customer service at Anrok is good, and the site is pretty easy to navigate. The tab setup on the left, specifically the dashboard and jurisdiction tabs, helps me navigate the site more easily. I also find it beneficial that I don't have to figure out and navigate how to register in the jurisdictions, and they provide face-to-face customer support, which is a step up from the email-only support I had with Textjar. The initial setup of Anrok was pretty easy.

I like how efficient Anrok is and how low touch it is. You can have it running in the background, and it automatically calculates sales and the jurisdictions we've reached nexus in, then files on our behalf. It also notifies us when we're close to nexus and assists with the filing process. Anrok allows us to focus on the business and drive other initiatives without manually ensuring we're paying the correct sales taxes or registering in the correct jurisdictions. Their support team is super helpful and does a lot of the heavy lifting, especially when we have issues registering for certain jurisdictions.