The product itself is really quite simple to use, but the thing that put it over the top for us was their implementation team. They were super helpful, looking into every question we had and often getting answers to us almost immediately. Honestly might be the best onboarding experience we've had with a product in a very long time. Their team is really open to hearing about our experiences and has added things to the roadmap based on our recommendations.

I really appreciate the customer service help provided by Anrok, which made setting up the system much easier. The comprehensive understanding of sales tax nexus and laws by Anrok is incredibly useful for us. They take care of registrations and identify which jurisdictions we have a nexus with, handling all necessary research and filings for states that tax SaaS products. This feature of Anrok is crucial for us, especially as QuickBooks was not able to accurately calculate certain deductions, such as the 20% deduction in Texas for software. This aspect of Anrok saves us from the potential errors and complications that could arise if left unaddressed. Overall, knowing they cover all these complexities takes a lot off our plate, making the whole process of dealing with sales tax less daunting. I rate it a perfect 10 in terms of willingness to recommend it to others.

The platform is clean and easy to navigate. Once sales tax registration for each state was completed, the process is running smoothly. No issues with the integration to ChargeBee. Friendly support