Products

Verax NMS & APM is a network monitoring software that reduces costs of IT service delivery, shortens downtimes and increases customer satisfaction levels through streamlining processes of business service management, problem detection and resolution.

ServicePilot ISM is a solution for monitoring the availability and performance of converged infrastructures. ServicePilot ISM collects key indicators and offers all the functions required for incident management, availability and performance analysis, capacity management and Service Level Agreement (SLA) control through a user-friendly web interface.

Aide is an AI-powered customer service platform designed to enhance support operations through intelligent automation. By analyzing customer conversations, it provides actionable insights, automates repetitive tasks, and assists support teams in delivering efficient and consistent service. Aide seamlessly integrates with existing systems like Zendesk and Shopify, enabling businesses to improve customer satisfaction and operational efficiency. Key Features and Functionality: - Message Classific