Fiquei impressionado com a forma como o Chatbot Rezolve foi bem recebido pela nossa base de usuários. O suporte ao cliente deles tem sido incrivelmente responsivo às nossas perguntas e necessidades.

Rezolve é muito fácil de usar e a configuração é bastante direta. As equipes da Rezolve mantêm você informado sobre tudo o que está acontecendo e o mantêm envolvido em todo o processo do início ao fim. Tem toneladas de recursos e, mesmo que não tenha algo embutido, suas equipes de atendimento ao cliente levam isso de volta aos seus gerentes de produto e provavelmente acaba se tornando um novo recurso que é adicionado. Por último, foi muito fácil, com a ajuda deles, integrá-lo ao nosso ambiente e ao inquilino do Azure.

1. Customization: I like how customizable everything has been. From the tone of the bot, to the colors and text on each portion of the app on Teams, to even some of the items on the admin website, we were able to change our app to fit our needs. 2. Product Knowledge: I like how knowledgable the Rezolve Team is. Sometimes, we would think of different issues we might have and I would ask Tracy and Mayuri if that was something the bot could do or if they had suggestions for best practices. We were always able to get an explanation of the limitations of the system and get reccommendations on how to proceed. 3. Patience and understanding: I don't have a technology background, but Tracy and Mayuri made undestanding the AI chatbot and the ticketing system easy to understand. I also jumped into this project in the middle of implementation and i was able to get up to speed fairly quickly. The Rezolve team also has great attention to detail. Whether it was a color that was slightly off, or jumping on a call with one of our end users after implementation, Tracy and Mayuri were always ready to help within a short time frame. They always are just an email away and provide quick responses which is cruicial when introducing a new system to the org.