Duncan Solutions offers comprehensive, full-service parking management solutions designed to enhance cash flow and simplify the motorist experience. With nearly 90 years of expertise, Duncan Solutions supports municipal and commercial clients through integrated services that encompass citation processing, debt collection, DMV registered owner identification, back-office transaction processing, and customer service operations. Their proprietary AutoPROCESS system streamlines the entire citation lifecycle, from issuance to payment and adjudication, ensuring efficient and effective parking program management.
Key Features and Functionality:
- Omnichannel Customer Engagement: A scalable, multilingual platform that delivers a modern motorist experience.
- Robotic Process Automation (RPA: Enhances workflow efficiency, cost-effectiveness, and flexibility.
- Business Analytics Tools: Transforms data into actionable insights swiftly and effortlessly.
- Integration-Centric Architecture: Provides a future-proof foundation, enabling the adoption of next-generation technologies for smart parking programs.
- Cloud Computing: Facilitates rapid innovation and the development of cost-effective programs.
- Advanced Telephony Suite: Maximizes contact rates and productivity while delivering compliant, personalized experiences at scale.
- Account-Based Customer Service Platform: Offers a single source of truth, driving simplicity and transparency throughout the program.
- Wireless, Android-Powered Hardware: Ensures real-time connectivity for on-street staff, supporting positive motorist interactions.
Primary Value and Solutions Provided:
Duncan Solutions addresses the complexities of parking management by offering end-to-end solutions that optimize revenue generation and improve the motorist experience. Clients benefit from proven revenue generation, with many achieving total collection rates exceeding 85% and secondary collection rates of 40% or higher. The company's extensive DMV expertise, with access to all 51 U.S. DMVs, results in registered owner hit rates as high as 90%. By integrating advanced technologies and providing scalable, customizable solutions, Duncan Solutions empowers clients to manage their parking programs efficiently, enhance compliance, and reinvest in their communities.
