COPC Inc. is a global leader in performance improvement for operations that support the customer experience. Founded in 1996, the company began by creating the COPC Standards, a collection of performance management systems primarily for call centers, customer service operations, and vendor management organizations. COPC Inc. offers consulting, training, and certification services that help organizations improve revenue, reduce costs, and increase customer satisfaction in operations. Their services are aimed at enhancing the performance of customer contact centers, human resources management, procurement, and other business operations by applying best practices and standards that ensure operational excellence. COPC Inc.'s website, https://www.copc.com/, provides access to resources, insights, and information on their various services and standards to help organizations around the world optimize their customer-facing operations.