It's a really clear and intuitive tool built around all the core concepts of customer success and account management. The team there use clear language throughout their comms and in person, they're responsive and I feel will get us to where we need to be with embedding the tool. We've been able to integrate with our custom software and we're gathering more data than ever on how our clients are using our products . The AI features look excellent though we're not quite ready to try them yet.

I love having a single tool that brings together customer data from all of our different systems, so we can take meaningful action to improve our customer communications and make day-to-day work easier for our CSMs.

The automation engine (Plays) and the real-time health scoring are the standout features for me. Plays let you automate workflows based on customer behavior, and ChurnScore gives an instant, data-driven snapshot of overall account health.