CareAR

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CareAR, a Xerox company, offers an enterprise augmented reality (AR platform designed to revolutionize service experiences by providing real-time visual support and AI-driven instructions. This platform enables organizations to deliver instant access to expertise through remote AR interactions, facilitating faster issue resolution, reducing operational costs, and enhancing customer satisfaction. By integrating AR and AI technologies, CareAR bridges skills gaps, accelerates knowledge transfer, and improves operational efficiency across various industries. Key Features and Functionality: - CareAR® Assist: Provides live visual assistance with AR annotations over video, allowing service teams to remotely guide customers and field technicians through problem-solving processes. - CareAR® Instruct: Delivers self-guided, step-by-step AR instructions, enabling users to perform tasks such as installations, maintenance, and repairs independently. - CareAR® Experience Builder: A no-code, drag-and-drop tool that allows organizations to create and deploy interactive instructional content, including 3D models and digital twins, enhancing self-service capabilities. - AI and Computer Vision Integration: Utilizes machine learning and computer vision for object and state detection, ensuring tasks are completed accurately and consistently. - Multi-Device Support: Compatible with desktops, mobile devices, tablets, smart glasses, and drones, providing flexibility in various operational environments. Primary Value and Problem Solved: CareAR addresses the challenge of delivering efficient and effective service support by making expertise instantly accessible, regardless of location. By leveraging AR and AI technologies, the platform reduces the need for on-site visits, lowers operational costs, and improves first-time fix rates. It empowers customers and technicians with the tools and knowledge to resolve issues promptly, thereby enhancing overall service quality and customer satisfaction. Additionally, CareAR contributes to sustainability efforts by minimizing travel requirements, reducing the carbon footprint associated with service operations.