We manage large-scale mechanical and electrical engineering projects. Our IT environment is highly distributed: we have massive, resource-heavy CAD workstations in the office and hundreds of ruggedized tablets deployed to our field supervisors on active construction sites. Atera’s pricing model is the single best feature for our business structure.

However, what I appreciate most about the Atera solution is its ability to incorporate remote monitoring, IT management, automation, and support processes in one system without causing users any inconvenience. In an environment that requires efficient management of infrastructure, endpoints, and various support activities, such consolidation saves on operating costs immensely. With regard to the UI/UX aspect, the Atera product offers an easy-to-use and quite logical interface when compared to other conventional RMM and IT management solutions. The dashboards, ticketing workflows, and endpoint monitoring views allow for more efficient management by saving time spent on navigating through menus and various tools. Integration with other software tools has proved useful, particularly with PSA systems, remote access programs, cloud technologies, alerting platforms, and security solutions. Consolidation of the monitoring, automation, patching, and support functions within one operational process can prove very helpful. Performance-wise, the Atera system has been doing a great job especially with regard to the aspects of remote monitoring, automation of scripts, alerts handling, and endpoint management. It allows for efficient reduction of repetitive IT processes.

My division manages massive e-commerce data validation tasks, particularly the heavy backend scripts required for address parsing and complex product taxonomy updates across the routing network. Aters IT automation profiles has been a lifesaver for us. We have dozens of heavy data-crunching nodes that occasionally suffer from memory leaks due to the sheer volume of address standardization they process.