It was a terrible experience from the start all the way to the end. Review collected by and hosted on G2.com.

Initially, we attempted to implement both Zone Capture and Zone Approvals. During the implementation process, we were told that auto approvals would not occur, but we soon encountered a significant problem: bills were being auto approved and paid through Zone Approvals. This was a major issue for us, leading to the immediate termination of our use of Zone Approvals. Only after this did the team add a feature to address the problem.

We decided to continue with Zone Capture. At first, we didn't realize that our vendor bills were taking over 27 seconds to approve through Suiteapprovals. We assumed Suiteapprovals was responsible for the delay and eventually stopped using it. However, after conducting a thorough analysis with consultants, we discovered that the real cause of the slow load times was the bundles from Zone Capture in NetSuite.

Additionally, our subscription was auto-renewed without any communication. Our main point of contact had left the company due to a health issue, and we were unaware that she was the primary contact for Zone Capture. When our new accounting manager reached out, we were informed that our contract had been auto-renewed and that cancellation or a refund was not possible, even though they knew our main contact was no longer with us. They were aware because a meeting to discuss renewals with the new team had been scheduled, then cancelled by them with the promise to reschedule closer to the renewal date—which never happened.

Our experience with customer service was extremely disappointing, both during the failed Zone Approvals implementation and at the end of our engagement. If you are considering Zone Capture, I strongly suggest exploring other vendors. There is no reason to add a solution that will slow down your ERP and force you to deal with a customer support team that struggles with communication. Review collected by and hosted on G2.com.

ZoneCapture stands out as a powerful tool for organizations looking to streamline their document processing within the NetSuite ecosystem. Here are three standout aspects that make it a valuable addition:

Easy to Implement: ZoneCapture offers a straightforward implementation process, minimizing disruption to ongoing operations. Its well-documented setup and responsive support team ensure a smooth transition from manual to automated document capture.

User-Friendly Interface: Designed with usability in mind, ZoneCapture provides an intuitive interface that requires minimal training. Users can quickly adapt to the platform, enabling faster adoption and increased productivity across departments.

Fully Integrated with NetSuite: As a native SuiteApp, ZoneCapture integrates seamlessly into your existing NetSuite environment. This tight integration ensures real-time data synchronization, eliminates the need for third-party connectors, and enhances overall system efficiency. Review collected by and hosted on G2.com.

One area where ZoneCapture could improve is in its approval routing logic based on purchase order (PO) thresholds. Currently, the system does not support conditional approval routing where vendor bills (VBs) below a defined PO threshold are automatically approved, while those exceeding the threshold are routed for additional approval. This functionality is often critical for organisations with tiered approval policies and could significantly enhance compliance and efficiency if implemented. Review collected by and hosted on G2.com.

ZoneCapture has streamlined data workflow that defines effective processing of invoices. It allows my team to customize areas and data management fields to enhance compliance. It is easy to identify network error and initiate troubleshooting for better performance across our systems. Review collected by and hosted on G2.com.

This is reliable platform that has maintained steady operations within the NetSuite. I have nothing to discredit from the entire performance. Review collected by and hosted on G2.com.

My experience with zone capture has been positive. Even though I don’t work in accounting, Zonecapture has made it very simple for me to reconcile my monthly company credit card transaction. I value the sophisticated search function since it makes it easy for me to locate past invoices, ongoing fees, and other costs required for my job. Review collected by and hosted on G2.com.

Because of the restricted reporting capabilities, some data types require additional work outside of the platform to pull for analysis. Review collected by and hosted on G2.com.

ZoneCapture has streamlined invoice processing with accurate data capturing systems. It has improved digital content management tools that complies with enterprise e-invoice policies. The platform has completed most of the tasks efficiently and our customers are ever satisfied with our service delivery. Review collected by and hosted on G2.com.

ZoneCapture has enhanced faster and secure approvals from accurate invoice processing. The performance has been reliable and I have no grounds for complains so far. Review collected by and hosted on G2.com.

The most helpful thing about ZoneCapture is being able to give the email capture address out to Vendors. This means that you no longer have to receive Invoices into your inbox and then manually input them to create a Bill. ZC does all of this automatically for you and captures all of the data.

You can also setup rules which means that even though the incoming transaction might not have the relevant information, the rules we have setup on the Vendor record will populate the line item values on the Bill.

ZoneCapture is one of those products that you will be using constantly, and the best thing about it is that you forget about it because it's working so well. Review collected by and hosted on G2.com.

The only downside I would say is the email capture address is not very readable, it would be far more beneficial if it could be updated but I'm aware that this is down to NetSuite. Review collected by and hosted on G2.com.

I really like how ZoneCapture speeds up our invoice entry by pulling data straight from PDFs and scanned documents. It handles different formats surprisingly well which saves our team a lot of time typing line items by hand. The interface is clean enough that new staff picked it up quickly, and it integrates neatly with our finance system which keeps things flowing. Review collected by and hosted on G2.com.

Sometimes it misses certain vendor formats and we still have to correct fields manually. Also it’d help if the learning engine adapted faster when we train it on repeated layouts. Review collected by and hosted on G2.com.

Zonecapture is like having one smart that handles all boring office stuff like paying employees, setting up their computers, managing expenses, and hand;ing HR. instead of using five different tools for all this zonecapture, brings everything together in one place so it all works smoothly and talks to each other. no more jumping between different apps to get things done. Review collected by and hosted on G2.com.

Sometimes parts of the app are a bit slow or show errors, but nothing that breaks the main functions and also because the app has so many features, it can be a little tricky to find what you need right away. Review collected by and hosted on G2.com.

The AP process is natively automated in Netsuite. It's intuitive and easy to use, and much more convenient than any other external application. Review collected by and hosted on G2.com.

They should improve the use of AI in the process, and be able to more specifically map the areas of the invoices to be read. Review collected by and hosted on G2.com.

I love how zonecapture makes approving invoices so much easy. its really easy to use and it lets me track and approve invoices fast without any hassle. i also really like the collaboration features its super siple to communicate with my team and control who has access to what zonecapture has definitely helped us stay organized, work more efficiently, and get things done faster. Review collected by and hosted on G2.com.

The only things i don't like is that when you ask someone a question or request an update, the invoice just stays in your queue untill they reply. Review collected by and hosted on G2.com.